Potters Leisure was an early provider of EV charging facilities in 2020. Technology has changed quickly, and by 2024, upgrading the system was vital for providing their customers with a faster and more easy-to-use EV charging solution.
The Problem:
The previous system, the EO Genius, billed customers based on time (by the hour) rather than the actual kilowatt-hours (kWh) of power consumed. This approach proved to be not only inefficient but also confusing for many users. The system’s complexity led to significant driver frustration as they struggled to understand the billing process and usage parameters.
Additionally, it created considerable extra work for the onsite resort reception team, who had to provide extensive support to help users navigate the cumbersome interface. The inefficiencies and complications inherent in the old system were a constant source of dissatisfaction for both customers and staff.
The Solution:
We recently upgraded the facilities at Potters Leisure by installing brand-new 22kW AC sockets, significantly improving their EV charging offerings.
These state-of-the-art charging stations are seamlessly integrated into the ElectRoad network, providing a smooth and efficient charging experience for all users. The convenience of contactless payment makes the process hassle-free, and their customers have been particularly appreciative of the 24/7 telephone support available to answer any queries in relation to their EV charging session.
This upgrade has not only enhanced the reliability and efficiency of the EV charging services but also reinforced Potters Leisure’s commitment to delivering top-notch customer service to all guests staying on site with EVs.
“We received excellent service from Anglia Car Charging from our first meeting to completion. We were advised and guided as to the alternatives available, and having made our decisions, the installation was efficient and swiftly carried out. Guest feedback is positive and the simple systems means our guest are finding the chargers easy to use. We would happily recommend Anglia Car Charging to all.”
Andrew Broom, Buildings and Developments Manager, Potters Leisure, Hopton
The Results:
Since installation, in just two months, EV drivers have benefited from greater ease of use and reliability. The benefits of an up-to-date, reliable system were immediate. The system is running very close to 100% uptime and is generating revenue. For those requiring telephone support, there is a dedicated 24/7 freephone, meaning receptionists no longer need to be EV experts and provide support to the customers.
EV drivers staying onsite had a much improved experience of charging, which enhanced their stay at Potters Leisure. With the latest technology from ElectRoad, EV charging at Potters Leisure has become an actual source of revenue and provides value to visitors (not just a complicated outgoing anymore).
Some key stats as follows:
- 48% charger plugged in utilisation
- 50% of the charging paid for using a contactless card pay terminal, and 50% used the ElectRoad app
- 99.95% uptime (reliability)
Reliability and ease of use were absolute essentials. Contactless payment provided a tap-and-go solution, and simple and clear instructions on how to use the chargers enhanced the guests’ experience at Potters Leisure.